Your information.
Handled with care.

What we collect and why

Sòrò uses your account details, company membership, project briefs and verification records to provide its company workspace. Kioskk uses account details, shop and product listings, delivery areas and order requests to provide its marketplace. Published shop and product information is available to buyers.

When you contact either product on WhatsApp, we receive your phone number, the profile information provided with the message, message content, timestamps and delivery events. Photos, audio and other attachments you send may also be received. We use these records to respond, maintain conversation context, find relevant listings or support your request.

If you apply to earn with Sòrò, we ask for a LinkedIn or X profile and a public post, or a résumé if you have neither account. We also ask you to share a sample Sòrò message on WhatsApp or another platform and return a link or redacted screenshot. Our staff review this material to decide whether you can proceed to the next account verification level. Sharing does not guarantee approval, work or earnings. Please hide other people’s names and numbers from screenshots and leave unnecessary sensitive details out of your résumé.

We use session cookies for sign-in and security records to protect accounts, prevent duplicate processing and troubleshoot problems. Passwords are stored as hashes. The two products have separate accounts, permissions and databases; signing up for one does not automatically sign you up for the other.

Sòrò website advertising measurement

Sòrò’s public home, company and referral pages use the Meta Pixel to measure page visits and clicks that open WhatsApp, assess advertising results and support relevant ads. Meta may receive the page URL, browser and device information, IP address and cookie identifiers, and may associate this activity with your Meta account. A WhatsApp click does not tell us that you sent a message or joined Sòrò.

We do not send account form fields or use advanced matching in this installation. Account, password recovery, email verification, participant activation and work pages are excluded from these advertising events. This Pixel is not installed on the Ọjà Labs or Kioskk websites. You can manage advertising preferences in your Meta account and restrict third-party cookies through your browser. See Meta’s privacy policy for how Meta handles information it receives.

WhatsApp and AI assistance

Meta provides WhatsApp and processes messages through its own service. Our backend receives the messages and delivery events needed to operate the product you contacted. Sending a message does not subscribe you to unrelated marketing. Send STOP to opt out of automated replies, START to resume, or HELP for support.

Enabled AI features send relevant requests to Baseten to interpret a search or help draft a project brief. When image or voice-note understanding is enabled, the relevant attachment is sent to the configured model provider. We show media interpretations for confirmation because they can be wrong. An AI suggestion does not independently complete a purchase, make a payment or change a wallet destination.

Please do not send passwords, identity documents, private keys or wallet recovery phrases in chat. Contact our team if your request needs a different, secure process.

Who processes information

Our services run on a European VPS. Cloudflare provides website delivery and security, SendByte sends account emails, Backblaze stores encrypted backups, and Baseten provides enabled AI inference. Meta provides WhatsApp. These services may process information outside Nigeria.

Private product conversations are not public shop listings and are not made available for unrelated companies to browse. Staff access is restricted. Providers process the information needed to deliver their part of the service under their own applicable terms and privacy practices.

Storage and retention

Account, project, shop, order and conversation records are stored in the relevant product database. We also keep security and message-delivery records and encrypted backup copies. There is currently no automatic expiry for all account and conversation records; removal requests are handled by our team. Deleting an active record does not immediately remove copies from existing encrypted backups.

Raw WhatsApp media downloaded for AI interpretation is processed in memory. The original message, media reference and any saved interpretation can remain in the product’s conversation records. Media references may also remain within Meta’s service.

For Sòrò participant applications, we keep submitted résumé and screenshot copies encrypted in Sòrò’s database so authorized staff can review them. Application status, profile and share links, staff decisions and an audit record are also retained. These application records do not yet have automatic expiry; contact us for access, correction or deletion.

Access, correction and deletion

Email [email protected] with the subject “Privacy request”, name the product, and tell us whether you want to access, correct or delete your information. Use your account email where possible. For WhatsApp records, identify the phone number you used, including its country code.

We may need to confirm ownership before acting. Do not include a password or identity document in your initial request. Our team will explain the next steps and any records that need to be retained. STOP pauses automated conversation replies; it does not delete your account or previous messages.

Updates and questions

We update this notice as the services change and show the revision date above. Questions about this notice or how your information is used can be sent to [email protected].